Business Analyst

About the Role

The Business Analyst will work closely across all Capify teams, providing key analytical support, advice and expertise to ensure business outcomes, needs and requirements are understood, for the full customer journey, loan origination, management and processes are documented. This document will be used to inform the Technology Strategy for the business over the next 3-5 years and will support build vs buy decisions.

The role will involve working directly with department leads to plan and agree project deliverables and work packages. Responsible for stakeholder engagement, requirements elicitation activities, user journeys, processes maps, analysis, and producing documentation to enable expeditious project delivery whilst assuming a key role within the organisation, applying skills and knowledge to manage and drive a complex change programme.

Key Deliverables

  • Plan, prepare for and facilitate requirement elicitation activities at all levels and provide relevant and validated requirements and success criteria that are fit for purpose for all stakeholders and in line with the desired business outcomes.
  • Support stakeholders in methodologies and analysis practises to enable understanding, information flow and collaborative project and change delivery.
  • Undertake Impact Assessments to identify operational and technical gaps in operating processes, functionality and operating models.
  • Identify and assess risk, supporting the business in planning and executing mitigating action plans.
  • Gap Analysis and Current State Assessments (Benchmarking as required) to drive requirements definition for projects and programmes.
  • Input to the production of business cases to allow the business to evaluate and understand the expected benefits of new initiatives, which will help to drive outcomes and project priorities.
  • Consulting, working with and supporting the Technology Team during system functional specification, design and construction processes, effectively representing the business user, ensuring requirements are met.
  • Work with the business and Business Implementation Team to ensure change is effectively implemented and success criteria met.

Experience, Knowledge & Skills

  • At least 3 years’ experience in a Business Analyst role, ideally within a lending or other financial institution or significant demonstrable experience in complex environments.
  • Working experience of project and analysis techniques and supporting tools for requirement definition and documentation.
  • Experience working in an agile environment and familiarity with Scrum, Kanban and other methodologies.
  • Experience of managing 3rd party relationships.
  • Excellent interpersonal, negotiation and presentation skills.
  • Understanding of IT systems and applications.
  • Excellent communication skills both written and oral.
  • Ability to work on own initiative and as part of a team.

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