Capify cares: What goes into our 5-star customer service
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Capify cares: What goes into our 5-star customer service

The Capify team has been helping businesses raise finance since 2008, which has given us quite a long time to get our customer service absolutely right. Here’s how we keep those 5-star ratings coming in!

Simple, quick, and straightforward
We’ve made getting business finance as simple as possible, because who has time for loads of phone calls?

One of our customers, Bolton-based fishmonger Salmon Kings, wanted to expand their market stall in time for Christmas. The owner was chuffed (and pretty surprised) to get it all sorted in 24 hours, and was pleased to know that the more he took over the counter through card payments, the faster he could pay it all off.


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Want fast, easy business finance too? Find out more about the Merchant Cash Advance, clever repayments, and fast approval.

One-to-one attention
No one likes ringing a call centre, especially when it means being put on hold and repeating the same security answers over and over again to different people. Capify HQ is full of experienced advisers, and you’ll speak to the same person throughout the process.

This mainly gives our customers consistency, and you can see how much they value that in our Trustpilot reviews. Many of our advisers even get a personal thank you!

A clever finance product designed for business owners
The Merchant Cash Advance and small business loan are easy to manage for all kinds of business owners.

Family-business Liverpool MOT have a 10-year history. They wanted to show new customers that they do all kinds of car servicing, and become a bigger local presence, so they raised cash with us. Their favourite thing about the Merchant Cash Advance is they don’t even notice the payments going out.


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Our goal is always to provide simple, quick, and responsible access to business finance. That’s why we put so much into our customer service, and invest in funding solutions that really work.

Find out more about why we’re trusted by thousands of businesses up and down the UK.